Shipping policy

RETURNS & REFUNDS

All orders are final, we do not offer a return option for change of mind purchases. If there is an issue with your order, please contact us immediately! We honour a 14 day return policy on errors from our part including damaged goods upon arrival or a wrong order. We do our best to offer colour accurate photography of the artwork, but please be mindful that calibrations often vary between devices. If colour calibrations are of concern, we recommend viewing the item from multiple devices (desktop, iPhone, etc.)

To be eligible for a return, your item must be in the same condition that you received it. 

SHIPPING POLICY

FRANK NICOLAI ART team is a small and dedicated to shipping your orders as soon as possible. Due to the nature of goods please allow a 14 day shipping period.  

Please note that on occasion, delays in dispatching orders may occur if artwork is going viral on social media or during busy periods. We apologise in advance for any inconvenience and thank you greatly for your patience.

Unfortunately, we cannot offer express shipping due to the nature of the goods.

If you need a change of address, we must be alerted within 24 hours of purchase in order to guarantee a redirect. We are unable to change the address once it has dispatched from our studio. Please contact us through the contact page as soon as possible. 

FRANK NICOLAI ART is not responsible for undelivered packages based on incorrect shipping addresses given by the customer. Please ensure that you provide the complete and correct mailing addresses at the checkout.

DUTIES AND TAXES

The studio is operated in Brussels, Belgium and is not liable for import fees on any products purchased. This includes but is not limited to the commissioning of a custom piece, originals and merchandise.

Any applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country. Some countries charge import taxes while others do not. The customs agency will notify the recipient either by mail, phone, or email to pay these charges, so that the shipment can continue to its destination. 

It is the responsibility of the customer to pay any duties, value added tax or other similar charges. If you refuse to pay these additional amounts, your delivery will be returned to us. Provided that the product is in its original condition, we will refund you the cost of your purchase (minus the costs of shipping to your country).

Items are declared at purchase value for exporting and under no circumstance will documents be falsified.